Frequently Asked Questions
Hope’s Janitorial Services specializes in janitorial and office cleaning services in and around San Clemente, CA. We offer a wide range of cleaning services from standard disinfection to specialty services like refrigerator deep cleanings, duct cleanings and window cleanings.
General Questions
1. What services does Hope’s Janitorial Services offer?
We provide professional janitorial services in Orange County, CA, including office cleaning, floor care, restroom sanitation, window cleaning, and customized cleaning plans for commercial spaces.
2. Do you provide one-time cleaning or only recurring services?
Yes! We offer flexible options, including one-time deep cleans, weekly, bi-weekly, and monthly janitorial services to keep your office or business spotless.
3. What areas do you serve?
We proudly serve all Orange County, CA cities and surrounding communities. Contact us to see if we can provide cleaning services for your business location.
4. Are your services residential, commercial, or both?
Our focus is on commercial cleaning, including offices, retail spaces, and industrial facilities.
5. How long have you been in business?
Hope’s Janitorial Services has been providing reliable, professional cleaning since 2019. Our experience ensures your space is spotless every time.
Pricing & Estimates
6. How much do your cleaning services cost?
Costs vary depending on the size of your space, type of service, cleaning areas/needs and frequency. Contact us for a free, personalized quote. We will come to you and get to know your cleaning needs while on site.
7. Do you offer free estimates or consultations?
Yes! We provide free estimates to ensure you get a cleaning plan that fits your needs and budget.
8. Are there any hidden fees?
Absolutely not. We pride ourselves on transparency—what we quote is what you pay.
9. Can I customize a cleaning plan based on my needs?
Yes! We work with you to create a plan that targets your priorities, whether it’s high-traffic areas, deep cleans, or specialized tasks. You can be as specific or general as you’d like.
Cleaning Details
10. What kind of cleaning products do you use?
We use professional-grade cleaning products that are safe, effective, and suitable for all types of surfaces.
11. Are your cleaning products eco-friendly or non-toxic?
Yes, we offer environmentally friendly and non-toxic cleaning options upon request.
12. Do I need to provide any supplies or equipment?
No—our team brings all necessary cleaning supplies and equipment.
13. Do you bring your own cleaning equipment?
Yes, we come fully equipped to handle every cleaning task efficiently.
14. How often should I schedule cleaning services?
This depends on your space and needs. Many clients opt for daily, weekly or bi-weekly services, while others prefer monthly deep cleans. We’ll help you determine what works best based on elements such as your space, your employees, your customers and your industry.
Scheduling & Availability
15. How do I book a cleaning appointment?
You can book by calling us directly at (714) 310-0533, or sending an email to info@hopesjanitorial.com.
16. Can I request specific days and times for cleaning?
Yes! We work around your schedule to minimize disruption to your operations.
17. Do you offer emergency or same-day cleaning?
We do our best to accommodate urgent requests. Contact us to see if we can fit you in.
18. What happens if I need to cancel or reschedule?
Simply let us know at least 24 hours in advance, and we’ll adjust your appointment at no extra charge.
19. Do you offer 24 hour services?
Yes! We offer night owl cleanings so that we don’t disrupt your team, your customers or your operations.
Staff & Security
20. Are your janitorial staff insured and background-checked?
Yes. All our cleaning professionals are fully insured and background-checked for your peace of mind.
21. Can I request the same cleaning staff for my office?
Yes. Whenever possible, we assign the same staff to maintain consistency and familiarity with your space.
22. Do I need to be present during office or commercial cleaning?
No, you don’t need to be on-site. Our team follows strict security protocols while cleaning your property.
Satisfaction & Policies
23. What happens if I’m not satisfied with my cleaning service?
We’ll return promptly to address any concerns. Your satisfaction is our top priority.
24. Do you offer a satisfaction guarantee for your janitorial services?
Yes! If you’re not completely satisfied, we’ll make it right at no additional cost.
25. Do you offer contracts for recurring cleaning services?
We provide flexible agreements—choose ongoing service plans or month-to-month arrangements that suit your business.
26. How can I pay for cleaning services?
We accept credit cards, checks, and electronic payments. We bill monthly for services rendered that month.
Book A Consultation
Give us a call today for a free estimate. Or book a free consultation and we will come to you.